Article # 1
myUFV: Logging into the portal
Short description: How do I access myUFV portal to see student or employee information?...
Resolution: Browse to my.ufv.ca using your internet to go to myUFV portal.What is my username?Your username is your Student or Employee ID number (often starts with 3000, 2000 or 1000). This number is recorded on your UFV Student/Employee Campus Card.What is my password?Your password is the six numbers of your ...
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Viewed: 91817
Group: ITS Help Desk
Last modified: May 22, 2013
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Article # 5
BROWSERS: Modifying pop-up blockers
Short description: Software originally designed to block annoying advertisements that pop-up when you visit certain w...
Resolution: Chances are you have at least one pop-up blocker installed on your computer. This software is included in almost every web browser and installed with many toolbars and security programs. You will need to modify the settings to allow pop-ups from my.ufv.ca in order for you to see all functions proper...
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Viewed: 5015
Group: ITS Help Desk
Last modified: May 21, 2013
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Article # 112
Retrieve Old Student Email
Short description: Attached instructions on how to retrieve your old student email into the new student email system....
Resolution: ...
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Viewed: 3230
Group: ITS Help Desk
Last modified: May 21, 2013
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Article # 10
EMAIL: Setting a 3rd party client to get UFV email
Short description: Can I use a 3rd party mail client to get UFV email? POP/IMAP Settings ...
Resolution: Follow the instructions of your specific program to set this up. Contact the vendor support or search the Help menu within your email client program. You will also need to know your username, password, e-mail address, and the server information below:STUDENTS: Username: 9 digit student numberPasswor...
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Viewed: 1976
Group: ITS Help Desk
Last modified: May 21, 2013
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Article # 3
myUFV: Setting your account timeout
Short description: How can I make the time that myUFV stays logged in, longer?...
Resolution: After 15 minutes of no activity you will be automatically logged out of myUFV. This also applies to your Blackboard sessions that you started by going through the My Courses tab. This may cause problems when you are a) completing a quiz or test in Blackboard, or b) typing in a large amount of infor...
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Viewed: 1651
Group: ITS Help Desk
Last modified: May 21, 2013
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Article # 18
BLACKBOARD: Fixing Java Security Errors
Short description: You may receive the Warning-Security: Java has discovered application components that could indicat...
Resolution: The error occurs as a result of:1) You are using Internet Explorer version 8AND2) Your Java version is too highBlackboard support is aware of the issue and is currently working on a patch to resolve it. There is no time frame for this release, however you can still use Blackboard by uninstalling th...
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Viewed: 1233
Group: ITS Help Desk
Last modified: May 21, 2013
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Article # 42
EMAIL: Setting Outlook for use at home
Short description: You can setup your home Outlook 2007 or 2010 email client to access your UFV email as well. ...
Resolution: Attached are 2 PDF files:add-workaccount-to-home-2007.pdf - applies to Outlook 2007add-workaccount-to-home-2010.pdf - applies to Outlook 2010PLEASE NOTE: Windows XP is assumed - Windows Vista and 7 are supported as well, however some of the screen images shown are slightly different....
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Viewed: 1034
Group: ITS Help Desk
Last modified: May 21, 2013
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Article # 72
FILE ACCESS: How EMPLOYEES can access UFV network files remotely using myFiles in Gateway
Short description: Tips for managing your UFV files remotely using myFiles in Gateway. Inlcudes navigating folders; us...
Resolution: Please see attachment for screen shots or use the instructions below:What is myFILES?myFILES enables you to securely access and manage the UFV network folders and drives which you have been given remote access.Log into myFILES1. Choose an appropriate browser - myFILES supports the following browsers...
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Viewed: 1033
Group: ITS Help Desk
Last modified: May 21, 2013
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Article # 45
EMAIL: Automatically forwarding student email
Short description: Attached instructions on how to forward your student email to your personal email....
Resolution: ...
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Viewed: 1019
Group: ITS Help Desk
Last modified: May 21, 2013
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Article # 29
GUIDE: Comparing Office 2007 and 2010
Short description: Microsoft Office 2010 offers flexible and powerful new ways to deliver your best work at the office,...
Resolution: What s the difference between Office 2010 and Office 2007?The Office button in 2007 has been replaced by a File Menu icon.The Ribbon interface has been extended to all applications in Office, most notably Outlook and Onenote. Users now have the ability to customize the Ribbon. Microsoft Office Ribbo...
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Viewed: 741
Group: ITS Help Desk
Last modified: May 21, 2013
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